With over 20,000 professional service hours delivered annually for end-user computing projects, our team members are the specialists.

Move to device as a service seamlessly. Our expert team will hold your hand all the way.

We provide

  • Specialist outcome-based contracts on end user compute
  • Contingent workers based on your needs


Our professional services team help our customers transition to device as a service faster, providing the expert capability and knowledge to implement your solution seamlessly. Device audit and refresh is our bread and butter, it’s what we do every day. That means we really understand the issues and risks and we know how to expertly manage for them.

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Fixed price on end user computing

We are the specialists in this field. When you work with us, it will be done right the first time. With the specific skills, systems and processes we understand the risks and will get a better outcome faster than you will from your own internal team, and for a fixed price on end user computing.

Our professional services team can help you:

  • Review work from home (WFH) strategies
  • Implement SOE upgrade
  • Upgrade to Windows 11
  • Undertake a device refresh
  • Review meeting room requirements due to impacts of WFH.

Contingent workers to fulfil your short-term needs

We employ experts in the following roles: Program Managers, Project Managers, Project Co-ordinators, Business Analysts, Communication Analysts, Test Managers, Deskside support staff, SOE Engineers

They are all highly qualified people with certifications that include: PRINCE2, Lean Six Sigma, ISO9000, ITIL v4, Google Cloud, SCRUM Master, Agile, ISTQB.

Our team of passionate project and domain experts will resolve your IT device challenges by working closely with you to understand your unique and complex environment – and deliver an outcome-based solution end-to-end.

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The impact of COVID on video conferencing, Microsoft Teams and workplace planning

SOE Refresh

Issue: To find all the company’s applications and owners to ensure the software asset register was up to date.

Result: 100% completed. Business testing only needed to be done once for both SOE refresh and SAP GUI 7.6 upgrade.

DaaS Insights

Issue: Challenge getting insightful, easy to read device performance reporting.

Result: New reporting provided in an easy to digest format, reduced workload for reporting staff, and access to a number of new reports not previously available.

SOE Management Under Pressure

Laptop Refresh

Issues: Covid, supply chain delays, flood, fire, ever changing government regulations, extraordinarily high demand for courier services.

Result: Multiple delivery/swap options with inbuilt pivot between approaches as necessary

Managed Meeting Room

Issue: Need to understand staff numbers in the office and forecast for the future to support coverage.

Result: Improved FTE management and forecasting helps to inform real estate decisions for room size and utilisation.

Vendor Management

Recordsure

Issue: Changing regulatory environment and industry reforms

Result: Improved operator effectiveness, control and compliance, enhance customer engagement and reduced regulatory risk.

DaaS

Intelligent Platform for Automation (IPA)

Issue: Long turnaround time for assurance investigations, and a number of manual repetitive tasks.

Result: Improved quality, profitability and investigation turnaround time achieved through intelligent automation.

Get your DaaS strategy right the first time

Industry-leading depth of professional services experience in end user computing transformation allows ThingsAt to achieve outcomes faster at a lower cost. This experience also means we help customers get the right strategy the first time.

We have domain specialisation and specific skills in this area. With a track record of operational success and reducing costs, our professional services team will take you through the purchase and transition phase of your move to DaaS.

Purchase

After consulting with you and undertaking thorough business and financial analysis we assist with:

  • Portfolio management
  • Procurement management and support
  • Tender submissions and RFPs

SOE Management Under Pressure

Transition

Our technical leads and subject matter experts provide program and delivery services including:

  • Transition capability health checks
  • Service delivery management
  • Quality validation and testing

We will tailor support and help with everything you need.

Our project management team can scale with the project to help your business transition seamlessly to DaaS.

Contact Our Professional Services Team Today