CMDB Management Provider

As a CMDB Management Provider, ThingsAt specialises in maintaining and managing the database that contains detailed information about an organisation’s IT assets, including hardware, software, networks, and related configurations. We ensure the CMDB (Configuration Management Database) is accurate, up-to-date, and comprehensive, which is critical for effective IT service management.

Our responsibilities include populating the CMDB with accurate data, maintaining relationships between different configuration items, and ensuring data integrity through regular audits and updates. We implement automated discovery tools to track changes and additions to the IT environment, ensuring the database reflects the current state of assets.



By managing the CMDB, ThingsAt enables better decision-making and streamlined IT processes. This includes facilitating incident and problem management, change management, and asset management. Our expertise helps organisations reduce downtime, improve service delivery, and achieve compliance with regulatory standards. Overall, ThingsAt plays a vital role in optimising IT operations and enhancing business efficiency.

CMDB Management Services

CMDB Management Services are a specialised offering that ensures an organisation’s CMDB is meticulously maintained, accurate, and effectively used. This service involves populating and managing a database that stores detailed information about IT assets, including hardware, software, networks, and their configurations and relationships.

The service begins with the discovery and inventory of all configuration items (CIs) within the IT environment. Automated discovery tools are often deployed to ensure real-time, accurate data collection. The CMDB Service ensures that each CI is documented with relevant details, such as version numbers, locations, and interdependencies.

Data integrity is a core focus, with regular audits and updates conducted to keep the CMDB current and reliable. This service includes establishing and maintaining relationships between CIs, crucial for understanding the impact of changes and for effective incident, problem, and change management.

The ThingsAt service also includes the provision of insights and reporting capabilities, enabling better decision-making and strategic planning. It supports compliance by maintaining detailed records of IT assets and changes.

By leveraging our CMDB Management Service, customers can enhance their IT service management processes, reduce downtime, and improve overall operational efficiency. This service is pivotal for businesses aiming to optimise their IT infrastructure, ensure regulatory compliance, and achieve a higher level of control over their IT environment.



 CMDB Management Solutions

ThingsAt CMDB Management Solutions encompass a comprehensive suite of tools, processes, and services designed to maintain an accurate, up-to-date repository of information about a company’s IT assets and their configurations. 

Key components of our solution include:

  1. Discovery and Inventory Tools: Automated tools to identify and catalogue all IT assets, including hardware, software, and network components. These tools continuously update the CMDB with changes and new entries, ensuring real-time accuracy.
  2. Data Integration and Normalisation: Processes to integrate data from multiple sources, ensuring consistency and eliminating duplicates. Normalisation ensures that data adheres to standardised formats, making it easier to manage and analyze.
  3. Relationship Mapping: Establishing and maintaining relationships between configuration items (CIs) to understand dependencies and impacts. This is critical for change management and incident resolution.
  4. Data Quality Management: Regular audits and data validation procedures to maintain the integrity and accuracy of the CMDB. This includes identifying and correcting discrepancies.
  5. Change Management Support: Tools and processes that facilitate the assessment, approval, and tracking of changes to the IT environment, ensuring that the CMDB reflects the current state.
  6. Reporting and Analytics: Comprehensive reporting tools that provide insights into the IT environment, support compliance efforts, and aid in strategic planning.
  7. Integration with ITSM Tools: Seamless integration with IT Service Management (ITSM) tools to enhance incident, problem, and change management processes.
  8. Security and Access Control: Implementing robust security measures to protect sensitive configuration data and ensuring that access is restricted to authorised personnel only.

By encompassing these elements, ThingsAt helps businesses maintain a detailed, accurate view of their IT environment, facilitating better decision-making, improving service delivery, and ensuring regulatory compliance. Call us now for more information.