Mixed Reality is going mainstream for business, blending physical and digital worlds and unlocking collaborative interactions

The intersection of end user computing and physical collaboration spaces is a suite of mixed reality (MR) services, providing a collaboration platform that brings virtual data into the physical world or creates virtual spaces to collaborate in.

ThingsAt, through its work in delivering Device as a Service and Managed Meeting Rooms, has a set of capabilities around operationalising technology so that it is governed effectively around costs, compliance and security.

We provide a program-based approach to delivering Mixed Reality (MR) services including:

  • Understanding the business requirements to establish the business challenge tobe solved
  • Building a standard set of persona’s or capabilities
  • Providing 3D content platforms and professional services to use
  • Access to multiple device vendors
  • Service guides, support, and services to integrate mixed reality into BAU practices

There are a number of proven MR use case scenarios including:

  • Presenter space rehearsal
  • Remote assistance
  • Training and compliance
  • Onboarding and staff attraction
  • Building inspection

Detailed use case – Remote Assistance


Ability to share with limited resources what someone is seeing and have annotations in the field of view and voice support.

What problem does this solve

Teams and skillsets can be split geographically across sites.  Augmented Reality (AR) applications and integration to MS Teams can allow for enhanced remote assistance to resolve even complex problems that otherwise would have required travel.


A 1st level team member can be the eyes and ears to a subject matter expert by simply bringing the expert into an MS Teams call using a mixed reality headset.

The expert can then direct, using AR to provide in-view annotations and share external content to the person in the field.

This will allow access to subject matter experts in a more efficient and timely manner.