IT Vendor Management Provider 

As a vendor agnostic IT Vendor Management Provider, ThingsAt oversees and streamlines the process of managing a company’s relationships with IT vendors. This includes evaluating, selecting, and monitoring vendors to ensure they meet the business’s needs and standards. We can negotiate contracts, manage vendor performance, and ensure compliance with service level agreements (SLAs). 

By centralising vendor management, ThingsAt helps our customers optimise costs, reduce risks, and improve service quality. We track vendor performance through regular assessments and address any issues promptly to maintain smooth operations.



ThingsAt can offer insights and recommendations for improving vendor relationships and ensure that your company’s IT strategy aligns with its overall business goals. This comprehensive management approach allows our customers to focus on their core activities while ensuring they receive the best value and performance from their IT vendors.

Overall, ThingsAt helps businesses achieve better control over their vendor interactions, ensuring high-quality service delivery, cost savings, and strategic alignment with business objectives.

IT Vendor Management Services 

ThingsAt IT Vendor Management services include a comprehensive range of activities designed to oversee and optimise relationships with IT vendors. Key parts of our service include:

  • Vendor Evaluation and Selection: The service includes identifying and evaluating potential vendors based on the company’s specific needs, including their capabilities, reliability, and financial stability. This ensures that the chosen vendors can deliver the required services effectively.
  • Contract Negotiation: Our experienced team negotiates contracts to secure favorable terms and conditions, including pricing, service levels, and deliverables. This helps in reducing costs and ensuring clear expectations.
  • Performance Monitoring: Regular assessments of vendor performance are conducted to ensure compliance with service level agreements (SLAs) and other contractual obligations. This includes tracking metrics such as response times, service quality, and issue resolution rates.
  • Risk Management:  Our service includes identifying potential risks associated with vendor relationships, such as data security concerns or dependency risks, and implementing strategies to mitigate them.
  • Issue Resolution: We will manage any disputes or issues that arise with vendors, ensuring timely and effective resolution to maintain smooth operations.
  • Cost Management: By monitoring and controlling costs associated with vendor services, we will help your business stay within budget and achieve cost efficiency.
  • Strategic Planning and Alignment: Our service ensures that vendor strategies align with the business’s overall IT strategy and goals, providing recommendations for improvement and innovation.
  • Vendor Relationship Management: We help build and maintain strong, collaborative relationships with vendors to foster long-term partnerships and continuous improvement.

IT Vendor Management Solutions 

ThingsAt IT Vendor Management solutions offer a number of benefits to companies, enhancing their ability to manage vendor relationships and optimise IT services. The main benefits are:

  1. Cost Savings: Effective vendor management helps negotiate better contracts and pricing, reducing overall IT expenses. Continuous monitoring ensures that businesses are not overcharged and that they receive the best value for their investments.
  2. Improved Service Quality: Regular performance assessments ensure vendors meet or exceed service level agreements (SLAs). This leads to higher quality services, fewer disruptions, and faster issue resolution, contributing to smoother business operations.
  3. Risk Mitigation: By identifying and managing risks associated with vendor relationships, such as compliance issues or service interruptions, companies can protect themselves from potential threats. This proactive approach enhances overall security and reliability.
  4. Enhanced Efficiency: Streamlined vendor management processes reduce administrative burdens, allowing internal teams to focus on core business activities. Efficient management also ensures timely delivery of services and quick resolution of any issues.
  5. Strategic Alignment: ThingsAt will ensure that vendor activities align with the company’s strategic goals and IT roadmap. This alignment supports long-term business objectives and promotes innovation.
  6. Better Vendor Relationships: Building strong, collaborative relationships with vendors fosters trust and cooperation. This can lead to improved terms, enhanced support, and opportunities for strategic partnerships.
  7. Scalability: As businesses grow, their IT needs evolve. Our solutions provide the flexibility to scale services up or down, ensuring that the IT infrastructure can adapt to changing demands without compromising performance.

Work with ThingsAt to better manage your vendors, leading to cost efficiencies, improved service quality, reduced risks, and strategic growth.